Customer Service

Shipping

Please allow 3-5 days processing time for each order. Items are ready to ship unless stated otherwise. All orders shipped are mailed USPS. RnBae will not cover any international shipping fees.

Returns

RnBae does not offer a refund policy on worn items. Items must remain unsoiled, unworn, unwashed and with tags still intact for an exchange within 7 business days from the date of purchase. If your product has a manufacture defect, please contact work@rnbae.com

Pre-orders

Please allow 3-4 weeks for pre-ordered items to be processed and shipped.

Canceling orders

Unfortunately, we are unable to cancel orders after they are made. Items may be exchanged after delivery is complete.

Consultations and Marketing

All marketing plans and consultations are non-refundable. Clients can reschedule (1) time after scheduling unless previously discussed. Consulting sessions will close five minutes after a "no-show" by the client unless previously discussed.